FAQ

✨ Have a question? We’re here to help. Explore answers about our vintage jewelry, shipping, and care—or contact us anytime. 

✨ Are your vintage pieces authentic? 💎

At Nes Vintage, we define vintage as pieces that are 30 years or older. While the exact age of some items may be estimated, each piece reflects the craftsmanship and character of its era. Our collection includes pre-owned treasures and unused vintage stock, carefully sourced from trusted suppliers. Every item is handpicked for its authenticity and uniqueness. In our designs, we sometimes blend elements from different eras and incorporate modern touches such as gemstones or chains. Each product page clearly states the approximate era and composition.

✨ What materials are used in your jewelry?

Our pieces feature a mix of materials including gold-plated chains, natural stones, and vintage components. Each product page includes detailed material information for full transparency.

✨ Are your pieces refurbished or reimagined? 🔄

Some pieces are preserved in their original form, while others are thoughtfully reimagined with modern elements to create versatile and wearable designs while maintaining their original character.

🏬 Where can I shop Nes Vintage pieces?

Nes Vintage is available online at www.nesvintage.com and at selected retail partners. You can also discover our collection at Shopigo Nişantaşı and through their online platform at www.shopigo.com.

🚚 Do you offer free shipping? 📦

Yes, we offer free shipping on all orders within Turkey, including returns. International shipping is not currently available.

🌍 Where do you ship?

We currently ship within Turkey.

⏱️ How long does delivery take?

Orders are typically delivered within 1 week at the latest. Once shipped, delivery takes 1–3 business days. If there are any delays, we will contact you directly.

📍 Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number to monitor your delivery.

🔁 What is your return policy? 🛍️

Items can be returned within 14 days of delivery, except for products marked as non-returnable. Items must be unused, in original condition, and not damaged due to misuse. Returns without prior request will not be accepted.

🔒 Which items are non-returnable?

Earrings and pierced jewelry (for hygiene reasons), made-to-order items, products affected by market value (such as gold), and items with opened packaging cannot be returned. Vintage items may show minor wear, which is part of their character and not considered a defect.

📑 How do I make a return?

You can request a return by logging into your account or accessing your order using your order number and email address. Once approved, you will receive an ARAS KARGO return barcode.

💳 How does the refund process work?

Refunds are processed within 14 days after approval. Depending on your bank, it may take an additional 2–3 weeks for the amount to appear in your account.

💳 What payment methods do you accept?

We accept all major credit cards and secure payment methods available at checkout. All payments are processed via iyzico, ensuring a safe and reliable checkout experience. Installment options are available depending on your bank.

🔐 Is my payment information secure?

Yes. All transactions are securely processed through iyzico, using encrypted and trusted payment infrastructure to protect your information.

💳 Which payment provider do you use?

We use iyzico as our payment provider, supporting major credit cards and secure checkout options. Installment payments are available with supported banks.

💳 Can I pay in installments?

Yes. Installment options are available through iyzico, depending on your bank and card provider. Available plans will be shown at checkout.

✏️ Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours. Please contact us as soon as possible.

💎 How should I care for my vintage jewelry?

Avoid water, humidity, and chemicals. Store pieces in soft pouches, clean gently with a soft cloth, and handle with care. Vintage jewelry benefits from mindful use and storage.

🛠️ Do you offer repair services?

We offer limited repair services for items purchased from Nes Vintage. Please contact us for assistance.

🌿 Do you use eco-friendly packaging? 📦

Yes, all our packaging is eco-conscious and aligned with our sustainability values.

♻️ How does Nes Vintage support sustainability?

By curating and reimagining vintage pieces, we extend their lifecycle and promote slow fashion and conscious consumption.

🏬 Do you have a physical store?

Currently, Nes Vintage operates primarily online and through selected retail partners.

📧 How can I contact you?

You can reach us at info@nesvintage.com or connect with us on Instagram (@nes.vintage.accessories) and Facebook (Nes Vintage) for updates, inquiries, and support.

👀 Do you restock sold-out items?

Most pieces are one-of-a-kind, so restocking is not always possible. We regularly update our collection with new arrivals.