FAQ
1. Product Information
Are the vintage pieces authentic?
At Nes Vintage, we consider items vintage if they are 30 years or older. While the exact age of some pieces may be estimated, each one embodies the charm and character of its era. Our collection features both pre-owned treasures and unused vintage stock, offering a distinctive window into the past. Every item labeled as vintage is carefully handpicked for its authenticity and uniqueness, sourced from trusted suppliers worldwide.
In our NES designs, we artfully blend pieces from different eras, sometimes incorporating modern elements such as charms and gemstones. Each product description provides detailed information about the approximate era and whether the piece is vintage or newly crafted.
What materials are used in your jewelry?
Our pieces are crafted from a variety of materials, including gold-plated chains, natural stones, and vintage brooches. Each product page provides specific material details.
Are the vintage items refurbished or reimagined?
Some of our pieces are preserved in their original form, while others are thoughtfully reimagined with modern elements, such as natural stones or updated chains, to create versatile, timeless designs.
2. Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders within Turkey, including product returns. For international orders, shipping costs are the responsibility of the customer. 🌍✈️
Which countries do you ship to?
We currently ship exclusively within Turkey. 🇹🇷📦
How long does shipping take?
Shipping Times:
📦 We aim to deliver your orders within 1 week at the latest. In cases where this timeframe is exceeded, we will contact you via the phone number listed on our website. Once the product is shipped, the delivery time is 1-3 business days.
Can I track my order?
📦 Yes, once your order is shipped, you can find the tracking number in your order details to monitor its progress. 📦📍
3. Returns and Exchanges
What is your return policy?
You can return products purchased through our website (www.nesvintage.com) within 14 days of receiving your order, except for items labeled as "Non-Returnable." 🛍️ The items must be unused, undamaged due to misuse, and in their original condition. Used or damaged items, as well as items sent back without a prior return request, will not be accepted. In such cases, shipping costs will be borne by the customer, and the items will be sent back. 🚫
You can return items free of charge with ARAS KARGO using the barcode provided barcode 🚚. If you use a different shipping company, shipping costs will not be covered. 📦
Which Products Are Non-Returnable?
Products subject to price fluctuations (like gold and jewelry), items made to order, or products whose packaging/seals have been opened (e.g., earrings, piercings) for hygiene reasons cannot be returned. 🔒 Also, vintage items may show minor wear, and the right of return does not apply to such cosmetic issues.
How to Make a Return?
You can create a return request by logging into your account on our website. 🖥️ If you are not a registered member, you will need to enter your order number and email address or other required identification information to access your order details. After reviewing your request, we will share your ARAS KARGO barcode with you. Ensure the item(s) are unused, undamaged, and securely packaged to prevent damage during shipping. 📑
Return Process
For approved returns, the product amount will be refunded to your original payment method within 14 days ⏱️. For credit card payments, it may take an additional 2 to 3 weeks for the amount to appear in your account, depending on the bank's processing times. For delays in reflecting the refund in your account, please contact your bank 🏦.
All returns must be sent to:
Ahmet Fetgari Sok. Tasev Apt. No: 62/5 Tesvikiye, Istanbul, TURKEY. 🇹🇷
4. Payment and Orders
What payment methods do you accept?
We accept all major credit cards and other secure payment options available at checkout. 💳🔒
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placing them. Please contact us immediately if changes are needed.💳🔒
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is fully encrypted and protected.💳🔒
5. Care Instructions
How should I care for my vintage jewellery?
- Handle with Care: Avoid drops, pressure, or rough handling to prevent damage.
- Keep Dry: Remove jewelry before contact with water, steam, or humidity.
- Avoid Chemicals: Keep away from perfumes, lotions, and cleaning agents. Apply products before wearing jewelry.
- Store Safely: Store pieces separately in soft pouches or boxes, away from sunlight and humidity.
- Clean Gently: Use a soft, dry cloth; avoid harsh cleaners. Seek professional help for stubborn dirt.
- Wear Mindfully: Reserve for special occasions and avoid during exercise or strenuous activities.
- Inspect Regularly: Check for loose settings or clasps and seek professional repairs when needed. 💎✨
6. Repairs
Do you offer repair services for vintage jewelry?
We offer limited repair services for pieces purchased from Nes Vintage. Contact us with details, and we’ll do our best to assist. 🛠️💎
7. Sustainability and Packaging
Do you use eco-friendly packaging?
Yes, all our packaging is eco-friendly, reflecting our commitment to sustainability. 🌿📦
How does Nes Vintage support sustainability?
By curating and reimagining vintage items, we promote sustainable practices by giving new life to timeless treasures. ♻️✨
8. General
Do you have a physical store?
Currently, we operate online only, but our team is always here to assist you virtually! 💻✨
How can I contact you for further questions?
Feel free to reach out to us at [info@nesvintage.com] 📧 or through our social media channels 📱.
Do you restock sold-out items?
As many of our pieces are one-of-a-kind, restocking is not always possible. However, we frequently update our collections, so keep an eye out for new arrivals! 👀✨